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For samples: up to 3 colors × 1kg each — free for first-time partners (freight collect).
For bulk stock orders: minimum 200kg per order.
For OEM / custom orders: MOQ is negotiable depending on customization requirements. We welcome starting small and scaling up.

Yes! Exclusive regional distributors receive full territory protection — we will not appoint another exclusive agent in your designated market. Non-exclusive agents receive priority quoting rights. Please contact us to check availability in your target region.

Stock items (standard PLA, PETG colors): shipped within 7 business days of order confirmation.
OEM / custom orders: 15–30 business days depending on specifications, color development, and packaging design. We'll provide a clear timeline during the inquiry stage.

Our filaments are ROHS compliant, REACH compliant, and come with full MSDS (Material Safety Data Sheet) documentation. These documents are provided with every order and available in advance for compliance verification. Essential for importing to the EU, USA, and other regulated markets.

Absolutely. We actively welcome e-commerce sellers on Amazon, eBay, Etsy, Shopify, and other platforms. We can provide high-resolution product images, listing-ready descriptions, and dropshipping support for established sellers. For Amazon FBA sellers, we can ship directly to Amazon warehouses.

The full OEM process typically takes 15–30 business days: initial consultation → sample confirmation → agreement → packaging design approval → production → delivery. For repeat OEM orders with established designs, lead time reduces to 10–15 business days. We'll walk you through every step.

Every batch is quality-checked before shipment. In the rare event of a quality issue, please contact us with photos and the batch number within 30 days of receipt. We offer replacement or refund depending on the situation. Our partners' trust is our top priority.